Category: Broadband
Ofcom investigates Virgin Media over contract terminations
Ofcom has opened an investigation into Virgin Media following complaints from customers that the company is making it difficult for them to cancel their services. Ofcom is concerned about the number of complaints it has received from Virgin Media customers who have tried to leave, but said the company had made it difficult. Some struggled to…
Britain one of the most expensive countries in world for broadband, claims report
The UK is ranked 73rd for broadband cost in the world, analysis from Broadband Genie has found. A high-speed internet connection costs £30.84, which puts the UK behind the likes of Portugal, Singapore, Austria, Japan, Finland, and other economic powerhouses such as China, France, India, Brazil, and Germany. Looking into Europe, the UK has the…
Broadband customers demand end to long-term contracts
Two in five broadband customers (40%) want to get their internet without being tied into a fixed contract, while just one in ten (9%) back the standard 18-month deals Despite the call for flexibility, over a quarter of the deals on the market are two-year contracts, with 12-month offers only accounting for one in ten…
Virgin Media down again – no e-mail access
If you're trying to access your Virgin Media emails this morning and failing you are definitely not alone. The popular Internet Service Provider appears to be having some serious issues with users unable to access their private messages. The irritating gremlins appear to have begun last night and are still ongoing hours later, writes The…
Almost half of homes can now access full-fibre broadband, report says
More than 14 million UK households can now take advantage of faster, more reliable internet connections as the rollout of full-fibre technology steams ahead. Ofcom’s Connected Nations Spring update shows that, as of January 2023, almost half of households (48%) can access full-fibre broadband, which delivers internet using fibre-optic cables. This is an increase of around 5.5…
Brits working from home losing up to 2 working days a year due to poor internet
Almost half (44%) of UK employees work from home, but the necessary infrastructure to work outside the office is not always available. While half of the country’s homes have access to full-fibre, one in two may still rely on inconsistent connections unsuitable for work. In light of this, Uswitch.com fibre broadband surveyed over 2,000 UK residents working…
Shell Energy most complained-about broadband provider, claims Ofcom
Regulator Ofcom has published the latest figures for complaints about the UK’s major landline, mobile, broadband and pay-TV providers, covering the period between October and December 2022. Here’s a summary of what this latest complaints data shows: Shell Energy continued to be the most complained-about landline and broadband provider, attracting more complaints about its service than…
Over half of low-income households in dark about bargain broadband
More than half of low-income households are in the dark about bargain broadband deals that could save them around £200 a year, with just 5% of eligible households havings signed up to a discounted package so far. These special offers, known as social tariffs, are available to an estimated 4.3 million households that receive one of…
USwitch unveils areas with the biggest ‘digital divide’ in new report
Uswitch.com fibre broadband created a unique scoring system (‘Digital Divide’) to showcase which councils have the most, and least, access to digital technology Scotland and Wales feature six times in the top 10 most divided councils, but only once in the 25 least digitally divided councils Less than a fifth of residents in Argyll and…
Ofcom to investigate broadband providers over switching failures
Ofcom has today opened an industry-wide enforcement programme regarding the failed implementation of a new broadband switching process, as industry misses the deadline for launching the new service. Today, new rules come into force requiring landline and broadband providers to operate the ‘One Touch Switch’ process for residential customers. After extensive consultation with the industry, Ofcom…
