Telecoms companies need to improve customer service, claims Ofcom

Telecoms firms need to go further in tackling customer service problems, despite the support they offered during the pandemic, Ofcom has found. In 2019, the UK’s biggest broadband, phone and pay-TV providers committed to putting fairness at the heart of their businesses and going beyond their legal obligations for how they treat their customers. Ofcom’s review of progress against those commitments has found that many companies have taken steps to provide fairer deals,…

Virgin Media clocks up 2.2Gbs broadband speeds in UK trials

Virgin Media has demonstrated the capabilities of its fibre network by successfully delivering next-generation 2.2Gbps broadband speeds to homes in Southampton and Manchester in real-world trials. The multi-gigabit speeds – around 40 times faster than the local average broadband speeds – have been delivered via Virgin Media’s existing, future-proof cable network using broadband technology known…

Infinera trials 400Gbps fibre-optic connectivity with Virgin Media

  US-based network connectivity company Infinera has partnered with Virgin Media to trial new technology which could provide multi-gigabit speeds to consumer homes and businesses. The trial, delivered on the operator’s network in Reading, UK, saw Virgin Media install prototype Infinera XR optics technology in its network. The new equipment plugs into the existing network…