Telcos agree to protect personal alarm users when upgrading to digital

UK phone providers agree new measures to protect vulnerable customers when upgrading phone lines to digital Technology Secretary asks all providers not to force people to switch over until protection in place   Vulnerable households will have better access to emergency services during power outages  The most vulnerable people across England will be better protected following…

Ofcom reveals best and worst telecoms customer service

  Customers can today find out which phone and broadband providers take the longest to answer their calls, as Ofcom publishes its latest report into customer service levels across the telecoms industry. Ofcom’s seventh annual comparing customer service report paints a mixed picture of how providers performed in 2022.  It reveals that people were more likely to…