Shell Energy most complained-about broadband provider, claims Ofcom

Regulator Ofcom has published the latest figures for complaints about the UK’s major landline, mobile, broadband and pay-TV providers, covering the period between October and December 2022. Here’s a summary of what this latest complaints data shows: Shell Energy continued to be the most complained-about landline and broadband provider, attracting more complaints about its service than…

Ofcom to investigate broadband providers over switching failures

  Ofcom has today opened an industry-wide enforcement programme regarding the failed implementation of a new broadband switching process, as industry misses the deadline for launching the new service.  Today, new rules come into force requiring landline and broadband providers to operate the ‘One Touch Switch’ process for residential customers.   After extensive consultation with the industry, Ofcom…

Teens on screens: Ofcom survey reveals life online for kids and young adults

Drawn to drama: Kids gravitate to dramatic, short-form videos on social media Rise of ‘split-screening’: Trend for watching two videos at once More careful, less creative: Youngsters more socially self-conscious, posting fewer videos. Screen time: 16–24-year-olds more likely to take social media break to manage wellbeing Children are gravitating to ‘dramatic’ online videos which appear…

‘Record rollout’ of faster internet connections, claims Ofcom report

  More than four in ten homes can now access faster, more reliable internet connections, as the rollout of full-fibre technology continues at record pace. Ofcom’s annual Connected Nations report, which measures the availability of broadband and mobile services across the UK, found that full-fibre connections are now available to 12.4 million households (42%) – an…