A 1,700 word open letter from a disgruntled RIM employee has hit the web. Apparently written by an anonymous senior executive at RIM, it’s slammed the company enough to warrant an official response from the BlackBerry makers.
The employee’s letter (which can be read in full here) lays into the company’s dual CEO set-up, the company’s fear of failure, devices that serve the needs of partners rather than end users, a lack of creative focus and too much time spent courting carriers rather than developers.
Rather than answering the employee’s claims head on, RIM have responded with a side-stepping, corporate response that is very much on the defensive:
“Regardless of whether the letter is real, fake, exaggerated or written with ulterior motivations, it is fair to say that the senior management team at RIM is nonetheless fully aware of and aggressively addressing both the company’s challenges and its opportunities.
“RIM recently confirmed that it is nearing the end of a major business and technology transition. Although this transition has taken longer than anticipated, there is much excitement and optimism within the company about the new products that are lined up for the coming months.
“RIM is more committed than ever to serving its loyal customers and partners around the world.”
RIM are certainly having a rough time of it right now, with their devices’ popularity steadily on the decline with the rise of Apple and Google in the mobile sphere.