A poll carried out by www.broadband-expert.co.uk has revealed O2 to be Britian’s favourite broadband provider.
Over 100,000 broadband users voted in the poll, with 6,676 giving O2 the highest average satisfaction rating of 77%. View the full list of results in the table below.
Rob Webber, Broadband Expert’s commercial director, said: “O2 is consistently a top performer in our broadband speed tests and receives great feedback from its customers for ease of installation and because is has a responsive, nationally based call centre.”
He continued, “It is encouraging to learn that the overall average ISP rating has risen by 7% compared to the same period last year and that providers are beginning to take customer satisfaction more seriously rather than focusing solely on offering the cheapest prices. Greater transparency provided by the internet and media in recent years has given consumers more power to name and shame the poor performing providers. Conversely this has presented a huge opportunity to those companies who are willing to deliver a good quality, well supported service.”
Felix Geyr, Head of Home Broadband at O2, said, “I am delighted that our customers have rated O2 Home Broadband higher than any of our competitors. We believe that we have a great product and results like this from Broadband Expert prove our customers value the service and quality we provide.”
AOL fared the worst of all the major providers. It’s users only scored the service with an average satisfaction rating of just 56%.
Do you agree with the poll results? Or are their key providers missing from the list? Let us know!
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