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How to: Fix your parents' PC remotely with TeamViewer

Comments (8)

teamviewer.pngI don't know about you, but in my life the following situation occurs on a regular basis. Phone call. It's a random member of my family, or a friend. Their PC doesn't work, and they think you might be able to fix it. Cue them trying to explain the problem over the phone, and utterly failing, as well as the two of you getting utterly confused, your friendship or family bonds getting severed, and never speaking to each other ever again.

What you need is some way of seeing the other person's PC. Services like VNC or LogMeIn. Except that those are a bit fiddly and complex for a technophobe to set up and configure. No - you need something easier. Enter Teamviewer.

Teamviewer did a fantastic job this morning when I used to it to help my Dad troubleshoot a network issue. Despite him living in a remote village in eastern France, I was able to quickly and securely view his desktop. If I'd wanted to, I'd have been able to conduct a presentation, transfer a file, or join a VPN.

All he needed to do was install a small program, and give me a userID and password. Seriously - if my Dad could manage it, then it can't have been tricky. It's free for non-commercial use, and very functional. I can't recommend it enough.

Now all you need to know is how to actually fix the damn thing. For that, I recommend this guide from Lifehacker. Good luck, and don't forget to set their homepage to Tech Digest when you're done.

TeamViewer

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  • Very nice article. Very useful.Thank you!

  • Max

    TeamViewer is nice software, but sometimes it's quite annoying with it's ads and directions to buy license. Moreover it seems not fully protected from unauthorized access.

    For this reason we use free alternative for TeamViewer called Ammyy Admin www.ammyy.com

  • Thanks for informing how to fix the PC to PC connection

  • Mickey

    Nice posts and perfect way of guerilla marketing from Teamviewer and Co :)

    But it would be great to hear something about the security problems of these tools.

    You can find manuals in the internet to use the Teamviewer.exe as a spy tool and for unauthorized connections/access...

    Regards

    Mickey

  • Not sure what you mean about Guerilla marketing, Mickey, but I can assure you that the company, before they posted in the comments, was in no way involved with this blog post. I found them on the web mentioned in on a message board, tried it out, liked it, and in the fortunate position to be a writer on a tech blog - wrote about it.

    As for using TeamViewer to spy, well, that's not something I know very much about, but it's certainly interesting. I'll do some research. Thanks.

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