I know what you’re thinking, yet another business review site. On the face of it, that’s true – at first glance there’s nothing separating Helphound from Yell, WeLoveLocal or TouchLocal. Look closer, however, and you’ll find plenty to like.
Much like the aforementioned sites, Helphound provides a community centered around reviewing organizations and businesses. Helphound’s differentiating factor, though, is a dispute resolution mechanic, where businesses can dispute a bad review, allowing them to remove it temporarily from the site and try to engage the customer instead. If they fail, the review goes straight back up.
Reviews are weighted, too. Someone who reviews a wide range of companies and doesn’t rate them all 5-star will find their reviews rise to the top, whereas someone who hasn’t reviewed much, or only comments negatively about companies, will be found further down the page.
It’s a good system, but it remains to be seen whether this can give an edge to Helphound that’ll let them overcome the more established players in the market. Still, in the meantime, go try out the site. Post some reviews of businesses. Say some nice, or nasty, things about Tech Digest if you like, and comment on their site in our comment section below.
By Duncan Geere | January 20th, 2009